Automotive Service Dispatcher: Drive Efficient Shop Operations

FirstChoice Hiring; Elmhurst (IL); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

401(k) with employer match

Medical and dental insurance

Paid time off

Closed Sundays

Paid training and professional develop

State-of-the-art facility

Job summary

McGrath Elmhurst Toyota is hiring an Automotive Service Dispatcher to coordinate repair orders, assign work to technicians, and maintain a productive workflow in our service department. The role emphasizes understanding repair operations and dealership processes, with opportunities to advance in a busy, team-oriented environment.

Qualified applicants will have automotive service department experience and be adept at prioritizing repairs, monitoring progress, and communicating across service

Qualifications

• Previous experience in automotive service dispatch or related roles.
• Knowledge of dealership service operations.
• Ability to assign work based on technician skills.
• Strong organization and communication abilities.

Responsibilities

• Dispatch repair orders based on technician skills, availability, and workload
• Monitor repair progress and ensure timely completion
• Coordinate with Service Advisors, Technicians, and management
• Prioritize incoming repairs, appointments, and carryover work
• Maintain an organized workflow and minimize shop downtime
• Identify scheduling conflicts and resolve delays
• Monitor technician productivity and repair order status

Skills

Service Dispatcher experience

Organizational skills

Communication skills

Multitasking

Tools

Dealership Management Systems (DMS)

Job description

McGrath Elmhurst Toyota is hiring an Automotive Service Dispatcher to coordinate repair orders, assign work to technicians, and maintain a productive workflow in our service department. The role emphasizes understanding repair operations and dealership processes, with opportunities to advance in a busy, team-oriented environment.

Qualified applicants will have automotive service department experience and be adept at prioritizing repairs, monitoring progress, and communicating across service