Service Operations Lead: Dispatch & Quality Champion

Williams Auto Group; City of Elmira (NY); Vor Ort; USD 60.000 - 85.000; Vollzeit

Zusammenfassung

Williams Auto Group is hiring for the Williams Toyota of Elmira TEAM as the Assistant Service Manager. This role leads service department operations, coordinating repair orders and ensuring on-time completion while delivering high customer satisfaction.

You will dispatch repair orders based on technician skill, monitor workflow, coordinate with service advisors and parts, and strive for high first-time fix rates.

Aufgaben

• Dispatch repair orders based on technician skill level, certifications, workload, and repair requirements.
• Maintain balanced workflow and technician productivity throughout the service department.
• Monitor repair orders from dispatch to completion and address delays or bottlenecks.
• Prioritize work to meet promised completion times, including customer, warranty, recall, internal, and emergency repairs.
• Ensure department compliance with Digital MPI standards: 95% MPI completion, 90% MPI with video completion, 90% MPI sent to customers.
• Coordinate with Service Advisors and the Parts Department to keep repairs moving efficiently.
• Work cohesively as a team with the parts department to ensure proper communication.
• Monitor technician workload, availability, and performance to maximize shop capacity.
• Track carryover work and ensure proper prioritization of unfinished repairs.
• Assist in maintaining repair quality, reducing comebacks, and holding a high standard for first-time fix rates.
• Communicate repair status, capacity, and potential delays to management, advisors, and customers.
• Identify workflow improvement opportunities and support dealership operating standards.

Jobbeschreibung

Williams Auto Group is hiring for the Williams Toyota of Elmira TEAM as the Assistant Service Manager. This role leads service department operations, coordinating repair orders and ensuring on-time completion while delivering high customer satisfaction.

You will dispatch repair orders based on technician skill, monitor workflow, coordinate with service advisors and parts, and strive for high first-time fix rates.