Automotive Service Dept Leader | Growth, KPI & Bonus Eligible

Napleton Chevrolet Buick GMC Beaver Dam; Beaver Dam (WI); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid vacation and holidays

Opportunity for advancement

Job summary

Napleton Chevrolet Buick GMC Beaver Dam is seeking an experienced Automotive Service Department Manager to lead our GM service operations. You will manage daily department activities, drive profitability, and ensure exceptional customer satisfaction while adhering to GM standards.

The ideal candidate has hands-on leadership, strong communication skills, and a proven track record of managing a service department.

Qualifications

• 3–5 years of automotive service management experience (GM dealership preferred)
• Strong understanding of GM warranty, service processes, and manufacturer programs
• Proven leadership and team-building skills
• Excellent communication, customer service, and problem-solving abilities
• Ability to analyze service performance metrics

Responsibilities

• Manage and oversee all daily operations of the service department
• Lead, train, and develop service advisors, technicians, and support staff
• Ensure compliance with GM policies, warranty procedures, and manufacturer standards
• Monitor and improve KPIs including CSI, productivity, efficiency, and profitability
• Handle escalated customer concerns and ensure a high level of customer satisfaction
• Maintain proper scheduling, workflow, and shop capacity planning
• Control departmental expenses and maximize gross profit
• Oversee warranty administration and ensure accurate documentation and submissions
• Collaborate with parts, sales, and management teams to ensure smooth dealership operations
• Maintain a safe, clean, and professional work environment

Skills

Leadership

Customer service

Problem-solving

Communication

Team development

Tools

Tekion (DMS)

Job description

Napleton Chevrolet Buick GMC Beaver Dam is seeking an experienced Automotive Service Department Manager to lead our GM service operations. You will manage daily department activities, drive profitability, and ensure exceptional customer satisfaction while adhering to GM standards.

The ideal candidate has hands-on leadership, strong communication skills, and a proven track record of managing a service department.