Automotive Service Advisor - Main Shop

Burns Honda; Marlton (NJ); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Four-day workweek

Full benefits

401(k) with company match

Paid time off

Training and advancement opportunities

Job summary

Burns Honda in Marlton, New Jersey is seeking an experienced Service Advisor who takes pride in helping customers and representing the face of the service department. The role emphasizes clear communication, accuracy, and a high standard of customer care.

You will guide customers through their service visits, check them in, review concerns, and keep them updated throughout the day, coordinating with technicians to ensure value and respect for every customer.

Qualifications

• Prior service advisor experience.
• Strong customer experience skills.
• Clear communication in person, by phone, text and email.
• Consistent and timely follow-up.
• Professional presence in a fast-paced environment.
• Respect for process, accuracy, and accountability.
• Ability to multitask without losing composure.
• Positive attitude and work ethic.

Responsibilities

• Guide customers through service visits from arrival to update.
• Greet with confidence, check in accurately, review concerns.
• Return calls, texts, and emails promptly and coordinate with technicians.

Skills

Prior service advisor experience

Strong customer experience

Clear communication

Follow-up skills

Professional presence

Process accuracy

Multitasking

Positive attitude

Job description

Burns Honda has been a trusted name in South Jersey since 1973. For more than 50 years, customers have turned to us because they know they'll be treated with respect, honesty, and real care. We're South Jersey's #1 Honda store, and our service team plays a major part in keeping that reputation strong. We're looking for an experienced Service Advisor who takes pride in helping customers, communicates clearly, and understands the responsibility that comes with being the face of a service department. This is a place where high expectations are standard, support is strong, and doing things the right way matters.

What You'll Do

Guide customers through their service visit from the moment they arrive. Greet them with confidence, check them in accurately, review their concerns, and keep them updated throughout the day. Return every call, text, and email promptly. Work with our technicians, track progress, and make sure every customer feels valued, informed, and respected.

What You'll Bring

• Prior service advisor experience
• Strong customer experience skills
• Clear communication in person, by phone, and through text and email
• Consistent and timely follow-up
• Professional presence in a fast-paced environment
• Respect for process, accuracy, and accountability
• Ability to multitask without losing composure
• Positive attitude and proven work ethic

Why Join Burns Honda?

• Four-day workweek for stronger work-life balance
• Family-owned and trusted since 1973
• South Jersey's #1 Honda store
• Strong customer loyalty and high traffic
• Honda-certified service center
• Leadership that supports growth and development
• Training and advancement opportunities
• Competitive pay plan
• Full benefits
• Paid time off
• 401(k) with company match
• Long-term stability at a dealership that continues to grow

If you're experienced, reliable, and committed to treating customers like they matter, you'll thrive here. Burns Honda is a place where your work is valued and your career can grow. We'd like to meet you.

Compensation: Earn between $50,000-$100,000 per year. Pay is based on a base hourly rate + a Monthly Bonus based on % of Sales, Customer Satisfaction, and Performance Standards.

Benefits

• Employer-sponsored medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan with employer match
• vacation and sick leave in accordance with company policy and applicable New Jersey law
• access to an Employee Assistance Program (EAP) offering mental health and personal support resources

Eligibility for certain benefits may be subject to time-in-service or other criteria.

Additional compensation may include bonuses or incentives, depending on role and eligibility.

Submit to and successfully complete MVR, background check, and pre-employment drug test.