Automotive Service Advisor - Main Shop

Burns Honda; Evesham Township (NJ); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Family-owned since 1973

Competitive pay plan

401(k) with company match

Paid time off

Full benefits

Job summary

Burns Honda in Evesham Township, NJ, is seeking an experienced Service Advisor to guide customers through their service visits. The ideal candidate will have strong communication skills and the ability to provide exceptional customer service in a busy environment.

The role offers a competitive compensation package, including potential earnings of $50,000-$100,000 per year, and a four-day workweek to promote work-life balance.

Qualifications

• Prior service advisor experience.
• Consistent and timely follow-up.
• Ability to multitask without losing composure.

Responsibilities

• Guide customers through their service visit.
• Return every call, text, and email promptly.
• Work with technicians to track progress.

Skills

Customer experience skills

Clear communication

Multitasking

Professional presence

Respect for process and accuracy

Positive attitude

Job description

Overview

Burns Honda has been a trusted name in South Jersey since 1973. For more than 50 years, customers have turned to us because they know they'll be treated with respect, honesty, and real care. We're South Jersey's #1 Honda store, and our service team plays a major part in keeping that reputation strong.

We're looking for an experienced Service Advisor who takes pride in helping customers, communicates clearly, and understands the responsibility that comes with being the face of a service department. This is a place where high expectations are standard, support is strong, and doing things the right way matters.

Responsibilities

• Guide customers through their service visit from the moment they arrive. Greet them with confidence, check them in accurately, review their concerns, and keep them updated throughout the day.
• Return every call, text, and email promptly.
• Work with technicians, track progress, and ensure every customer feels valued, informed, and respected.

Qualifications

• Prior service advisor experience
• Strong customer experience skills
• Clear communication in person, by phone, and through text and email
• Consistent and timely follow-up
• Professional presence in a fast-paced environment
• Respect for process, accuracy, and accountability
• Ability to multitask without losing composure
• Positive attitude and proven work ethic

Why Join Burns Honda?

• Four-day workweek for stronger work–life balance
• Family-owned and trusted since 1973
• South Jersey's #1 Honda store
• Strong customer loyalty and high traffic
• Honda-certified service center
• Leadership that supports growth and development
• Training and advancement opportunities
• Competitive pay plan
• Full benefits
• Paid time off
• 401(k) with company match
• Long-term stability at a dealership that continues to grow

Compensation & Benefits

Compensation: Earn between $50,000-$100,000 per year. Pay is based on a base hourly rate + a Monthly Bonus based on % of Sales, Customer Satisfaction, and Performance Standards.

Benefits Include: Employer-sponsored medical, dental, and vision insurance; a 401(k) retirement plan with employer match; vacation and sick leave in accordance with company policy and applicable New Jersey law; and access to an Employee Assistance Program (EAP) offering mental health and personal support resources. Eligibility for certain benefits may be subject to time-in-service or other criteria. Additional compensation may include bonuses or incentives, depending on role and eligibility.

Submit to and successfully complete MVR, background check, and pre-employment drug test