Service BDC Customer Service Rep

The Gillman Companies; Houston (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life

401(k) with company match

Paid vacation

Employee discounts

Drug free work environment

Job summary

The Gillman Companies is looking for a Call Center Service Representative in Houston, Texas. The role involves handling inbound and outbound service-related calls, scheduling appointments, and ensuring high levels of customer satisfaction.

Qualified candidates will possess strong communication skills and a passion for customer service. The position offers a range of benefits including medical and dental coverage, a 401(k) plan with company match, and paid vacation.

Qualifications

• Experience in customer service or call center environment.
• Ability to handle multiple tasks simultaneously.
• Strong follow-up and organizational skills.

Responsibilities

• Receive inbound calls for service related issues.
• Facilitate appointments for service advisors.
• Dispatch Roadside Assistance as needed.
• Perform outbound campaign calls.
• Ensure all appointments are confirmed.
• Maintain defined service levels.

Skills

Customer service

Communication skills

Professionalism

Education

High School Diploma or GED

Job description

Service BDC Customer Service Rep – Gillman Subaru

We have an opportunity for a Call Center Service Representative. Qualified candidates will share our passion for great customer service and have a drive to go above and beyond the minimum standard.

The Call Center Service Representative will utilize superb communication skills and professionalism to perform follow‑up calls and receive inbound service calls for dealership clients.

Job Responsibilities

• Receives inbound client calls for service related issues
• Facilitates specific appointments for the service advisors
• Dispatches Roadside Assistance/Tow Service
• Performs outbound service campaign calls
• Follows detailed scripts for inbound/outbound calling
• Confirms all scheduled appointments and follows up on 100% of “no show” client appointments
• Maintains defined service levels
• Attends weekly department meetings

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations (Including Driver’s License)

Operator’s Driver’s License (must be insurable), Sales License where required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee has frequent computer use. The employee is occasionally required to use hands to finger, handle, or feel and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits

• Medical/Dental/Vision/Life
• 401(k) with company match
• Paid vacation
• Employee discounts
• Drug Free work environment
• E.O.E