Automotive Service & Customer Care Specialist

Pep Boys Inc; Columbus (GA); On-site; USD 34,385,000 - 51,577,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holiday pay

DailyPay

Job summary

Pep Boys is seeking a customer-focused associate to engage customers, schedule appointments, and sell parts and services from the service desk and sales floor. You will process transactions and contribute to a neat, organized store environment.

The role requires at least a high school diploma and one year of related experience. Flexibility to work days, nights, weekends, and holidays is essential.

Qualifications

• Minimum high school education required.
• Customer-facing role experience preferred in automotive or retail.
• Basic math to calculate discounts and commissions.
• Excellent communication with customers and teammates.
• Ability to work flexible shifts including weekends and holidays.

Responsibilities

• Be the first point of contact for customers in-store and by phone.
• Engage customers, schedule appointments, and sell parts and service.
• Process work orders and register transactions accurately.
• Follow cash, credit, refund, and return policies with accuracy.
• Perform express automotive services and basic vehicle checks as needed.
• Assist in opening/closing duties where required.
• Maintain clean and organized service and sales areas.
• Communicate with management to address issues and opportunities.

Skills

Customer service experience

Strong communication

Sales experience

Problem solving

Time management

Attention to detail

Teamwork

Flexibility (days/nights/weekends/hols

Education

High school diploma or equivalent

Job description

Pep Boys is seeking a customer-focused associate to engage customers, schedule appointments, and sell parts and services from the service desk and sales floor. You will process transactions and contribute to a neat, organized store environment.

The role requires at least a high school diploma and one year of related experience. Flexibility to work days, nights, weekends, and holidays is essential.