Service Support and Loaner Vehicle Coordinator

Servco Pacific Inc.; United States; On-site; USD 23,000 - 30,000; Full time

Job summary

Servco Pacific Inc. in the United States is seeking a Service Administrative Clerk to greet customers, verify information, manage loaner vehicles, and coordinate service orders with the repair team.

The role requires strong communication, clerical accuracy, and basic automotive knowledge, with MS Word/Excel proficiency and a customer-focused mindset. Full-time on-site position with a focus on teamwork and reliability.

Qualifications

• High school graduate or equivalent.
• 1+ year of general clerical work with customer service, data entry and cashiering.
• Strong communication and customer relations skills.
• Valid driver’s license and clean driving record.
• General automotive knowledge preferred.
• Proficient with Word and Excel.
• Dealer management system knowledge preferred.
• Ability to operate manual transmission.
• Customer-focused and detail-oriented.
• Team player and able to multi-task.

Responsibilities

• Acknowledge customer and greet them in the service drive.
• Confirm appointment and servicing need.
• Obtain & confirm basic information from customer.
• Follow up with customers in the waiting area.
• Greet customers picking up vehicles and arrange early drop-offs.
• Review customer satisfaction surveys.
• Receive complaints and refer major issues as needed.
• Answer phones, take and relay messages.
• Follow-up with customer via service reminder.
• Prepare loaner agreement for service loaner vehicles.
• Check valid driver’s license and insurance, copy for loaner file.
• Track loaner in/out dates, mileage, and condition.
• Ensure loaner items are accounted for and stored.
• Maintain fuel log and gas loaner vehicles.
• Record lost and found items and arrange pickup.
• Walk around with customers to note damages.
• Document loaner vehicle damages.
• Follow up with customer and/or insurance on payment.
• Ensure loaner vehicles are cleaned; assist with rental car usage.
• Prepare daily loaner vehicle report.
• Review repair orders and collect warranty photos and docs.
• Code warranty repairs using labor time guide.
• Submit warranty claims and reconcile reports.

Skills

Communication

Customer service

Multitasking

Detail oriented

Data entry

Cashier

Microsoft Word

Microsoft Excel

DMS knowledge

Driving

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Dealer management system

Job description

Servco Pacific Inc. in the United States is seeking a Service Administrative Clerk to greet customers, verify information, manage loaner vehicles, and coordinate service orders with the repair team.

The role requires strong communication, clerical accuracy, and basic automotive knowledge, with MS Word/Excel proficiency and a customer-focused mindset. Full-time on-site position with a focus on teamwork and reliability.