Automotive Service Concierge & Customer Liaison

Holman; Hamilton Township (NJ); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401(k) with Company Match

Paid Time Off

Job summary

Holman, in partnership with Princeton BMW, is seeking an Assistant Service Advisor in New Jersey to support the Service Department with exceptional customer service and efficient shop operations.

You will welcome customers, identify service needs, schedule appointments, and serve as a liaison between customers and technicians. A high school diploma and 2+ years of related experience are preferred.

Qualifications

• Experience in administrative, customer service, or retail roles preferred.
• Strong written and verbal communication skills required.
• Ability to work effectively in a team environment.

Responsibilities

• Welcome customers and ensure they receive prompt, courteous, and professional service.
• Communicate with customers in person and by phone to identify service needs and schedule appointments.
• Educate customers on recommended services and products using a consultative approach.
• Serve as a liaison between technicians and customers, providing timely updates on vehicle status.
• Assist Service Advisors with administrative tasks, repair order management, and customer follow-up.
• Support service customers when their assigned advisor is unavailable.
• Maintain accurate customer and vehicle records.
• Complete required company and dealership training programs.

Skills

Customer service

Administrative support

Communication

Team player

Education

High School Diploma or equivalent

Job description

Holman, in partnership with Princeton BMW, is seeking an Assistant Service Advisor in New Jersey to support the Service Department with exceptional customer service and efficient shop operations.

You will welcome customers, identify service needs, schedule appointments, and serve as a liaison between customers and technicians. A high school diploma and 2+ years of related experience are preferred.