Automotive Service Concierge & Customer Experience Lead

Jayhatfieldcdjrponcacity; Ponca City (OK); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan with Matching

Paid Personal Days

Paid Vacation

6 Paid Holidays

Longevity Bonuses

Birthday off Paid

Referral Bonus Program

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Flexible Work Schedule

Saturday Lunches

Discounts on products and services

Job summary

Jay Hatfield CDJR Ponca City is seeking a Service Advisor to own the customer experience in the service lane, greeting customers and explaining repair processes while coordinating with technicians.

Strong communication, organization, and time management are essential. A valid driver's license is required, and automotive or customer service experience is preferred. Training and growth opportunities are available.

Qualifications

• 1 year of automotive or motorsport experience preferred
• 2 years of customer service experience
• Valid DL

Responsibilities

• Answer the phones, schedule customer service appointments
• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently
• Follow all policies and procedures for advisors given during training

Skills

Customer service experience

Excellent communication

Time management

Professional appearance

Valid driver’s license

Job description

Jay Hatfield CDJR Ponca City is seeking a Service Advisor to own the customer experience in the service lane, greeting customers and explaining repair processes while coordinating with technicians.

Strong communication, organization, and time management are essential. A valid driver's license is required, and automotive or customer service experience is preferred. Training and growth opportunities are available.