Automotive Service Concierge & Customer Experience Lead

The Lia Group; Enfield (CT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K with Employer Match

Continued education

Paid Time Off

Paid Weekly

Life Insurance Plan

Discounts on services and parts

Employee vehicle purchase plans

Uniforms

Job summary

Lia Nissan Enfield is seeking an experienced Service Advisor to join our team in Enfield, CT. The role offers a compensation range of $60K–$85K based on knowledge and production, with a comprehensive benefits package.

The ideal candidate will have strong customer service skills, a clean driver's license, and the ability to communicate repair information clearly to customers while coordinating with technicians.

Qualifications

• Must have a high school diploma or equivalent.
• Excellent customer service skills.
• Basic Computer skills.
• Positive, friendly attitude, along with a customer service mentality.
• Enjoy working in a fast-paced environment.
• Excellent verbal and written communication skills.
• Must have a clean and valid driver's license.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Customer service

Verbal communication

Written communication

Positive attitude

Fast-paced environment

Basic computer skills

Driver's license

Education

High school diploma or equivalent

Job description

Lia Nissan Enfield is seeking an experienced Service Advisor to join our team in Enfield, CT. The role offers a compensation range of $60K–$85K based on knowledge and production, with a comprehensive benefits package.

The ideal candidate will have strong customer service skills, a clean driver's license, and the ability to communicate repair information clearly to customers while coordinating with technicians.