Automotive Service Administrative Assistant

Crossroads Automotive Group; Apex (NC); On-site; USD 32,000 - 44,000; Full time

Job summary

Crossroads Ford of Apex in Apex, NC is seeking a customer service-focused coordinator to support service operations and owner communications. The role involves handling calls, emails, and scheduling while maintaining professional dealership representation.

The ideal candidate will have dealership experience, solid Word/Excel skills, and the ability to work day/evening shifts including Saturdays. This position emphasizes prompt responses and organized documentation.

Qualifications

• Automotive Dealership experience is preferred.
• This position will require day/evening and Saturday flexibility.
• Intermediate internet and computer skills needed.
• Knowledge of administrative and clerical procedures.
• Knowledge of customer service principles and practices.
• Keyboard skills and proficiency in Word and Excel.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Monitor incoming phone calls to be sure calls are consistently answered by the 2 ring,
• Review service advisor schedules to ensure appointments are set correctly using X-Time,
• Monitor incoming emails to set service appointments or forward to the designated advisor. Expected response time is 20 minutes or less,
• Represent the dealership with pride and enthusiasm,
• Prepare documents for scanning

Skills

Customer service

Internet skills

Tools

Word

Excel

Job description

Job Details

Job Location: Crossroads Ford of Apex - Apex, NC 27502 Position Type: Full Time

• Ensure that customers receive prompt, courteous, and effective service
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Monitor incoming phone calls to be sure calls are consistently answered by the 2 ring,
• Review service advisor schedules to ensure appointments are set correctly using X-Time,
• Monitor incoming emails to set service appointments or forward to the designated advisor. Expected response time is 20 minutes or less,
• Represent the dealership with pride and enthusiasm,
• Prepare documents for scanning

Qualifications

• Automotive Dealership experience is preferred
• This position will require day/evening and Saturday flexibility
• Intermediate internet and computer skills needed
• Knowledge of administrative and clerical procedures
• Knowledge of customer service principles and practices
• Keyboard skills and proficiency in Word and Excel