Automotive Service Concierge

Ztautogroup; Alvin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Ztautogroup is looking for a professional Service Advisor in Alvin, Texas, to join their automotive service team. The selected candidate will be responsible for serving as a primary contact for customers, managing vehicle maintenance and repair needs with outstanding service. Key responsibilities include documenting service needs, coordinating with technicians, and providing detailed explanations to customers. The ideal candidate has experience in customer service within the automotive industry and excellent communication skills.

Qualifications

• Proven experience as a Service Advisor or similar role in the automotive industry.
• Valid driver’s license and a clean driving record.
• Ability to explain technical information clearly to customers.

Responsibilities

• Greet customers warmly and listen to their vehicle concerns.
• Provide detailed explanations of repair and maintenance procedures.
• Coordinate with technicians to ensure timely and quality service delivery.

Skills

Customer service experience

Communication skills

Organizational abilities

Knowledge of automotive systems

Technical explanation skills

Proficiency in service management software

Job description

Ztautogroup is looking for a professional Service Advisor in Alvin, Texas, to join their automotive service team. The selected candidate will be responsible for serving as a primary contact for customers, managing vehicle maintenance and repair needs with outstanding service. Key responsibilities include documenting service needs, coordinating with technicians, and providing detailed explanations to customers. The ideal candidate has experience in customer service within the automotive industry and excellent communication skills.