Automotive Service Care Specialist

Rosen Hyundai; Algonquin (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid holidays and vacation

401K

Paid training

Ongoing development

Career advancement

Employee Discounts

Job summary

Rosen Hyundai is seeking a service appointment scheduler to join our Illinois team. The role focuses on receiving calls, booking service appointments, and coordinating with Service Advisors and parts staff to ensure a smooth customer experience.

The ideal candidate will provide strong customer service, clear communication, and the ability to handle a fast-paced environment. A non-traditional schedule is required, with hours 12-6pm, Monday through Friday and every other Saturday.

Qualifications

• Excellent customer service skills, over the phone and in-person.
• Superior communication skills.
• Ability to work a non-traditional schedule.
• Automotive industry experience preferred, but not required.

Responsibilities

• Receive and schedule incoming calls for service appointments.
• Maintain the service appointment scheduling calendar while coordinating with Service Advisors and the Parts / Rental Department.
• Answer customer inquiries via chat, email, and phone.
• Follow up on customer declined services; schedule follow-up appointments for services not performed.
• Proactively contact existing customers to set up required service and/ or recall appointments.
• Follow up with customers on all ordered or back-ordered parts while scheduling for receiving.

Skills

Customer service

Communication

Scheduling

Multi-tasking

Attention to detail

Tools

Windows Office

Job description

Rosen Hyundai is seeking a service appointment scheduler to join our Illinois team. The role focuses on receiving calls, booking service appointments, and coordinating with Service Advisors and parts staff to ensure a smooth customer experience.

The ideal candidate will provide strong customer service, clear communication, and the ability to handle a fast-paced environment. A non-traditional schedule is required, with hours 12-6pm, Monday through Friday and every other Saturday.