Automotive Service Call Center Specialist

Asbury; Natick (MA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Paid training

Competitive compensation

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Employee discounts on vehicles, parts,

Service benefits advancement

Job summary

Asbury Automotive Group in Natick, MA seeks an Automotive Call Center Representative for our centralized service desk. You will be the first contact for service clients, helping schedule appointments and answer questions with a guest-centric approach.

We offer paid training, competitive compensation, comprehensive benefits, 401(k) with company match, and opportunities for advancement within one of New England's largest automotive groups.

Qualifications

• Positive attitude and strong work ethic.
• Excellent communication and customer service skills.
• Basic computer proficiency.
• Ability to multitask in a fast-paced environment.
• Professional demeanor and appearance.

Responsibilities

• Answer a high volume of inbound service calls while making outbound follow-up calls to clients.
• Schedule service appointments and provide information regarding availability.
• Maintain accurate records of all customer interactions.
• Follow our proven customer service processes and best practices.
• Deliver exceptional customer service with professionalism, empathy, and enthusiasm.

Skills

Positive attitude

Excellent communication

Basic computer proficiency

Ability to multitask

Professional demeanor

Job description

Asbury Automotive Group in Natick, MA seeks an Automotive Call Center Representative for our centralized service desk. You will be the first contact for service clients, helping schedule appointments and answer questions with a guest-centric approach.

We offer paid training, competitive compensation, comprehensive benefits, 401(k) with company match, and opportunities for advancement within one of New England's largest automotive groups.