Automotive Service Billing & Warranty Coordinator

Walser Automotive Group; BLOOMINGTON (MN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

PTO

Career growth

Fertility & Adoption assistance

Health benefits

Life insurance & 401(k) with employer

Paid clothing program

Employee discounts

Employee resource groups

Volunteer opportunities

EAP

Referral program

Job summary

Walser Automotive Group is hiring in Bloomington, MN for a service team support role focused on warranty knowledge and claim coordination. You will ensure RO compliance, attach documentation, manage rentals, and support a superior customer experience.

Ideal candidates bring automotive dealership experience, strong communication, attention to detail, and teamwork. Great benefits and growth opportunities accompany this role.

Qualifications

• 2 years of experience in an automotive dealership.
• High School Diploma, GED, or equivalent work experience.
• Strong communication skills both verbal and written.

Responsibilities

• Assist the service team with leadership in warranty knowledge and information.
• Aid in contacting extended warranty companies for claim approval.
• Check vehicle and Repair Order (RO) information compliance.
• Ensure all supporting documentation for repairs are attached to repair orders.
• Confirm accurate technician repair documentation (3 C’s)…cause, concern and correction.
• Book tickets after customer has left and ensure payment has been received.
• Work with teammates to ensure customers receive the best possible experience.
• Ensure rental process is followed and completed, including cleanliness of rentals upon return.
• Write-up and Close Pre-Delivery vehicles.
• Coordinate pick up and delivery on all internal vehicles.
• Updating Used Vehicle Team on internal repair orders.

Skills

Warranty knowledge

Customer service

Communication skills

Attention to detail

MS Office

Team player

Driver's license

Education

High School Diploma

Tools

Microsoft Office

Job description

Walser Automotive Group is hiring in Bloomington, MN for a service team support role focused on warranty knowledge and claim coordination. You will ensure RO compliance, attach documentation, manage rentals, and support a superior customer experience.

Ideal candidates bring automotive dealership experience, strong communication, attention to detail, and teamwork. Great benefits and growth opportunities accompany this role.