Service BDC Representative

Chestatee Ford; Dahlonega (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vehicle discount

Job summary

Chestatee Ford in Dahlonega, GA is seeking an Automotive Business Development Representative to handle inbound and outbound communications with service customers and set appointments that drive dealership traffic. You will use CRM tools to manage leads and collaborate with the service team to ensure timely follow-up and lead quality.

Ideal candidates have prior customer service or call center experience, strong communication skills, and the ability to work in a fast-paced dealership environment.

Qualifications

• Prior customer service or call center experience required.
• Strong computer and CRM skills.
• Ability to learn and use dealership systems.
• Excellent verbal and written communication.
• Highly organized with attention to detail.
• A positive, team-oriented attitude.
• Automotive experience is a plus but not required.
• Ability to handle a high volume of calls.

Responsibilities

• Respond promptly and professionally to internet leads, phone calls, and live chat inquiries.
• Make outbound calls to follow up on unsold leads and prior interest.
• Use CRM software to manage customer data and schedule appointments.
• Follow scripts and templates to communicate consistently.
• Nurture leads not yet ready to buy with follow-up outreach.

Skills

Customer service

CRM usage

Communication

Teamwork

Multitasking

Automotive knowledge

Tools

CRM software

Job description

Automotive BDC Representative

Chestatee Ford - Dahlonega, GA

About Chestatee Ford

Join a family owned dealership in North Georgia.

Job Description

Chestatee Ford is currently seeking a motivated and customer-focused Automotive Business Development Representative to join our team. This role is responsible for handling inbound and outbound communications with service customers, utilizingCRM tools to track and manage leads, and setting appointments that drive dealership traffic. You'll play a key role in shaping the customer experience and ensuring every lead receives prompt and professional follow-up.

Key Responsibilities

• Respond promptly and professionally to internet leads, phone calls, and live chat inquiries
• Make outbound calls to follow up on unsold leads, missed appointments, and prior customer interest
• Use CRM software to manage customer data, track communications, and schedule appointments
• Follow custom scripts, email templates, and best practices to communicate consistently and effectively
• Nurture leads who aren't yet ready to buy with follow-up outreach and check-ins
• Collaborate with service and management teams to coordinatehandoffs and ensure lead quality
• Maintain a high level of product knowledge and dealership offerings
• Deliver an exceptional first impression that reflects the dealership

Qualifications

• Previous customer service and/or call center experience required
• Strong computer and CRM skills
• Ability to learn and work within dealership systems
• Excellent verbal and written communication abilities
• Highly organized with strong attention to detail and follow-through
• A positive, team-player attitude with an enthusiastic and friendly personality
• Automotive experience is a plus but not required
• Ability to handle a high volume of calls and manage multiple tasks effectively
• Self-motivated with a commitment to exceeding customer expectations

What We Offer

• Competitive salary: based on experience [+ bonus/incentive structure if applicable]
• [Benefits: health insurance, PTO, vehicle discount, etc.]
• A stable, professional environment with an established dealership group and long-term growth potential

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.