Automotive Service BDC Guest Relations — Grow & Earn

Empire Automotive Group; Dunellen (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401k Plan

Paid time off (PTO)

Competitive Pay Plans

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Job summary

Empire Toyota Mazda Auto Mall in Green Brook, NJ is seeking a Service BDC Guest Relations Representative to greet guests, schedule appointments, and maintain CRM records. This role emphasizes friendly, proactive communication and teamwork with service advisors to ensure a smooth service journey.

The position offers a base salary with commission, with bilingual Spanish an advantage and familiarity with DMS. Join a dynamic service team focused on exceptional customer experiences.

Qualifications

• At least one year of customer service or telephone support experience.
• Strong communication and organizational skills with a warm, people-first approach.
• Active listening and empathy for customers in a fast-paced setting.
• Familiarity with DMS; comfortable multitasking during busy periods.
• Open to feedback and ongoing growth; team-oriented mindset.

Responsibilities

• Serve as first point of contact for service guests; schedule appointments.
• Follow up on upcoming service needs and overdue appointments.
• Keep detailed records in the CRM system for seamless communication.
• Collaborate with service advisors and management to elevate the experience.
• Participate in team improvement sessions to refine processes.

Skills

Strong communication

Organizational skills

Active listening

People-first approach

Teamwork

Customer service

Bilingual (Spanish) a plus

Adaptability

Tools

DMS

Job description

Empire Toyota Mazda Auto Mall in Green Brook, NJ is seeking a Service BDC Guest Relations Representative to greet guests, schedule appointments, and maintain CRM records. This role emphasizes friendly, proactive communication and teamwork with service advisors to ensure a smooth service journey.

The position offers a base salary with commission, with bilingual Spanish an advantage and familiarity with DMS. Join a dynamic service team focused on exceptional customer experiences.