BDC Sales Representative - Automotive, High-Volume Growth

US Lawns; Green Brook Township (NJ); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Plans

401k Plan

Paid time off (PTO)

Promotion from within

Commission-based incentives

Job summary

Empire Automotive Group – Toyota Automall in Green Brook, NJ, is seeking an experienced BDC Sales Representative to handle inbound/outbound communications and turn inquiries into showroom appointments. You will manage leads for new and pre-owned vehicles with a focus on quick, accurate responses and customer satisfaction.

The role requires proven BDC experience, excellent communication skills, and the ability to work in a fast-paced, results-driven environment.

Qualifications

• BDC experience required.
• Strong phone, text, and email communication skills.
• Ability to manage high lead volume with accuracy and urgency.
• Professional, friendly, and customer-focused demeanor.
• Proven ability to set and confirm appointments that drive showroom traffic.

Responsibilities

• Respond promptly to internet and phone inquiries through email, phone, and text.
• Make outbound follow-up calls to convert customer inquiries into appointments.
• Receive incoming customer calls and establish follow-ups for sales appointments.
• Provide accurate product knowledge and guide customers to the appropriate dealership resources.
• Deliver timely follow-ups to customer questions, ensuring a positive customer experience.
• Support the sales team with a friendly, helpful approach while addressing inquiries on both new and pre-owned vehicles.
• Utilize the CRM daily, accurately entering and tracking all information to support the sales team in closing opportunities.
• Work collaboratively with fellow BDC representatives, maintaining a respectful, team-focused environment.
• Participate in team meetings and process development sessions, building strong relationships with teammates, sales staff, and management.

Skills

BDC experience

Phone, text, email communication

Lead management

Customer-focused

Appointment setting

Tools

CRM tools

Microsoft

Google

Job description

Empire Automotive Group – Toyota Automall in Green Brook, NJ, is seeking an experienced BDC Sales Representative to handle inbound/outbound communications and turn inquiries into showroom appointments. You will manage leads for new and pre-owned vehicles with a focus on quick, accurate responses and customer satisfaction.

The role requires proven BDC experience, excellent communication skills, and the ability to work in a fast-paced, results-driven environment.