Automotive Service BDC Toyota

Empire Automotive Group

Dunellen (NJ)

On-site

USD 40,000 - 60,000

Full time

7 days ago

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Benefits offered by this job

401k Plan

Paid time off (PTO)

Competitive Pay Plans

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Job summary

Empire Toyota Mazda Auto Mall in Green Brook, NJ is seeking a Service BDC Guest Relations Representative to greet guests, schedule appointments, and maintain CRM records. This role emphasizes friendly, proactive communication and teamwork with service advisors to ensure a smooth service journey.

The position offers a base salary with commission, with bilingual Spanish an advantage and familiarity with DMS. Join a dynamic service team focused on exceptional customer experiences.

Qualifications

At least one year of customer service or telephone support experience.
Strong communication and organizational skills with a warm, people-first approach.
Active listening and empathy for customers in a fast-paced setting.
Familiarity with DMS; comfortable multitasking during busy periods.
Open to feedback and ongoing growth; team-oriented mindset.

Responsibilities

Serve as first point of contact for service guests; schedule appointments.
Follow up on upcoming service needs and overdue appointments.
Keep detailed records in the CRM system for seamless communication.
Collaborate with service advisors and management to elevate the experience.
Participate in team improvement sessions to refine processes.

Skills

Strong communication

Organizational skills

Active listening

People-first approach

Teamwork

Customer service

Bilingual (Spanish) a plus

Adaptability

Tools

DMS

Job description

Job Description

Service BDC Guest Relations – Toyota Green Brook

Join the heartbeat of our Service Department as a Guest Relations Representative—where every conversation counts. You’ll be the upbeat, trusted voice guiding customers through their automotive service experience with care, clarity, and confidence. Your talent for making people feel heard and valued will set the tone for a service journey that exceeds expectations.

Job Description

Service BDC Guest Relations – Toyota Green Brook

We offer a competitive base salary plus commission, giving you the opportunity to turn performance into earning power. Bring your drive—we’ll fuel your success.

Key Responsibilities

Serve as the first point of contact for service guests—responding to inquiries and confidently scheduling appointments that keep our team running smoothly.
Proactively follow up with customers regarding upcoming service needs or overdue appointments—ensuring no one slips through the cracks.
Keep detailed, accurate records within our CRM system to support seamless communication and track customer interactions.
Collaborate closely with teammates, service advisors, and dealership management—building strong working relationships that elevate the service experience.
Participate in team improvement sessions to share ideas, refine processes, and drive efficiency across the board

Qualifications

Dependable, self-motivated, and ready to contribute with a thoughtful, collaborative mindset.
Strong communication and organizational skills, paired with a warm, people-first approach to every interaction.
A genuine listener who brings empathy and understanding to customer conversations.
Comfortable navigating fast-paced environments with focus and grace, always keeping service quality at the forefront.
At least one year of experience in customer service or telephone support—you know how to handle real-world conversations with ease.
Friendly, approachable, and someone who fosters a positive, team-oriented atmosphere.
Open to feedback and committed to ongoing growth—you see every experience as an opportunity to improve.
Familiarity with DMS
Technically confident and multitasking‑ready, you stay organized even when things get busy.

Bilingual proficiency in Spanish is a plus—enabling stronger communication and support for our diverse customer base.

Join our team!

The responsibilities outlined above represent core duties but are not limited to additional tasks assigned by a supervisor. In a retail automotive dealership, customer satisfaction is our highest priority—come grow with us!

Equal Opportunity Employer

We are committed to fostering an inclusive workplace and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Empire Toyota Mazda Auto Mall 220 US-22, Green Brook Township, NJ 08812

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different manufacturing brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

Benefits