Automotive Service Assistant - Growth & Training

Cadillac of Greenwich; Greenwich (CT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Training & advancement

Comprehensive benefits program

Paid time-off

Employee discounts on vehiclePurchases

Job summary

Cadillac of Greenwich in Greenwich, CT is seeking an Assistant Service Advisor to greet customers, coordinate service visits, and learn the ins and outs of service advising. This role offers a path to promotion and long-term success within a team that values talent development.

You will support service advisors by writing repair orders, answering calls, and ensuring smooth communication across departments while maintaining high customer satisfaction in a fast-paced dealership setting.

Qualifications

• Must be results-driven and customer service oriented.
• Excellent organization and verbal/written communication.
• Dealership experience preferred with understanding of vehicle repairs.
• Must have a current, valid driver's license.
• Ability to support a service team to deliver a 5-star experience.

Responsibilities

• Provide high quality customer service and satisfaction at or above company standards.
• Maintain good working relations with all departments.
• Answer service department calls.
• Identify and direct service advisor to their customer.
• Assist service advisors with writing repair orders.
• Filing, scanning and cashiering for the service department.
• Deliver the keys and repair order hard copies to the appropriate service advisor's workstation immediately after parking a vehicle in the service parking lot.
• Run any necessary errand required by the service department.
• Ensure the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, and other mandated regulations.
• Perform other duties as assigned by the Service Director.

Skills

Customer service

Communication

Organization

Vehicle knowledge

Computer skills

Driver's license

Full-time availability

Job description

Cadillac of Greenwich in Greenwich, CT is seeking an Assistant Service Advisor to greet customers, coordinate service visits, and learn the ins and outs of service advising. This role offers a path to promotion and long-term success within a team that values talent development.

You will support service advisors by writing repair orders, answering calls, and ensuring smooth communication across departments while maintaining high customer satisfaction in a fast-paced dealership setting.