Service Assistant

Cadillac of Greenwich; Greenwich (CT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Training & advancement

Comprehensive benefits program

Paid time-off

Employee discounts on vehiclePurchases

Job summary

Cadillac of Greenwich in Greenwich, CT is seeking an Assistant Service Advisor to greet customers, coordinate service visits, and learn the ins and outs of service advising. This role offers a path to promotion and long-term success within a team that values talent development.

You will support service advisors by writing repair orders, answering calls, and ensuring smooth communication across departments while maintaining high customer satisfaction in a fast-paced dealership setting.

Qualifications

• Must be results-driven and customer service oriented.
• Excellent organization and verbal/written communication.
• Dealership experience preferred with understanding of vehicle repairs.
• Must have a current, valid driver's license.
• Ability to support a service team to deliver a 5-star experience.

Responsibilities

• Provide high quality customer service and satisfaction at or above company standards.
• Maintain good working relations with all departments.
• Answer service department calls.
• Identify and direct service advisor to their customer.
• Assist service advisors with writing repair orders.
• Filing, scanning and cashiering for the service department.
• Deliver the keys and repair order hard copies to the appropriate service advisor's workstation immediately after parking a vehicle in the service parking lot.
• Run any necessary errand required by the service department.
• Ensure the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, and other mandated regulations.
• Perform other duties as assigned by the Service Director.

Skills

Customer service

Communication

Organization

Vehicle knowledge

Computer skills

Driver's license

Full-time availability

Job description

Ready to grow your career in the automotive world? Join us as an Assistant Service Advisor and become part of a team that believes in developing talent from within. You’ll greet customers, keep communication flowing, and learn the ins and outs of service advising—opening the door to future promotion and long‑term success. Bring your energy, your people skills, and your ambition!We’ll bring the opportunity!

Assistant Duties include but are not limited to:

• Provide high quality customer service and satisfaction at or above company standards
• Maintain good working relations with all departments
• Answer service department calls
• Identify and direct service advisor to their customer
• Assist service advisors with writing repair orders
• Filing, scanning and cashiering for the service department
• Deliver the keys and repair order hard copies to the appropriate service advisor's workstation immediately after parking a vehicle in the service parking lot
• Run any necessary errand required by the service department
• Ensuring the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, and other mandated regulations
• Perform other duties as assigned by the Service Director

Automotive Service AssistantQualifications:

• Must be results-driven, highly energized, customer service oriented
• Must have a passion for taking care of customers
• Excellent organization skills and effective verbal and written communication skills
• Proven record of success in a dealership (preferred) and an understanding of vehicle repairs and maintenance
• Possess ability to support a Service team to top-level performance and create a 5-star customer experience
• Computer experience
• Full time availability
• Must have a current, valid driver's license

Benefits Include:

• Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Our team members also enjoy a comprehensive benefits program including:

• Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off
• Comprehensive employee recognition programs.
• Continued training through the manufacturer.
• Opportunities for career advancement.
• When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.
• Simply put, you'll experience the best that a career in the automotive industry has to offer.

We are an Equal Opportunity Employer and a drug free workplace.