Automotive Service Appointment Specialist

Cadillac of Novi; Novi (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Vacation

Medical, Dental and Vision

401(k) with Employer Match

Flex Spending

Group Life Insurance (Company Paid)

Short-Term and Long-Term Disability

Employee Discounts

Wellbeing Program

Growth and Development Opportunities

Job summary

Fox Motors in Novi, MI is seeking an Appointment Coordinator to support the service team by scheduling, coordinating Cadillac Concierge/Valet, and promoting available automotive services. You will engage with customers to ensure a seamless service experience and log interactions to maintain a clean database.

This role emphasizes strong communication, multitasking in a fast-paced environment, and collaborative efforts with the sales and service departments to enhance customer satisfaction.

Qualifications

• High school diploma or GED or six months + related experience and/or training.
• Excellent communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Answer inbound calls to schedule service appointments.
• Coordinate Cadillac Concierge/Valet.
• Confidently recommend/promote services.
• Outbound customer satisfaction calls.
• Respond to customer email & chats.
• Confirm appointments and reschedule missed appointments.
• Follow up with customers who are overdue for service.
• Contact customers regarding marketing initiatives.
• Log customer information and purify database.
• Make outbound calls to internet leads for sales department.
• Follow up with customers who have visited the dealership.

Skills

Excellent communication skills

Ability to multi-task in a fast-paced

Education

High school diploma or GED

Job description

Fox Motors in Novi, MI is seeking an Appointment Coordinator to support the service team by scheduling, coordinating Cadillac Concierge/Valet, and promoting available automotive services. You will engage with customers to ensure a seamless service experience and log interactions to maintain a clean database.

This role emphasizes strong communication, multitasking in a fast-paced environment, and collaborative efforts with the sales and service departments to enhance customer satisfaction.