Service Loaner Experience Coordinator

Cadillac of Novi; Novi (MI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid Vacation

PTO and Holidays

Medical, Dental and Vision

401(k) with Employer Match

Flex Spending

Life Insurance

Disability Insurance

Employee Discounts

Wellbeing Program

Growth and Development Opportunities

Job summary

Fox Motors is seeking a Service Loaner Coordinator in Novi, MI, at Cadillac of Novi, to manage loaner vehicles and coordinate customer requests. You will ensure a smooth experience in the service lane and help maintain accurate vehicle records while communicating clearly with customers.

The ideal candidate has 2–4 years of related experience, good technology use, and strong communication skills. A valid driver’s license is required, and the role offers competitive pay and benefits.

Qualifications

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow-up skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Valid driver’s license.

Responsibilities

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Maintaining accurate records of available loaner vehicles, including model, condition and fuel levels.
• Ensuring proper procedures for loaner vehicle check‑in and check‑out, including documenting vehicle condition and mileage.
• Preparing loaner vehicles for customer use, including cleaning, refueling, and ensuring necessary documentation is available.
• Coordinating loaner vehicle availability with service appointments and customer needs.
• Maintaining accurate records of loaner vehicle usage, including customer information and vehicle details.
• Addressing customer issues or concerns related to loaner vehicles in a timely and efficient manner.
• Providing reports on loaner vehicle usage and inventory to management.

Skills

Customer service

Communication

Organization

Time management

Technology usage

Driver's license

Job description

Fox Motors is seeking a Service Loaner Coordinator in Novi, MI, at Cadillac of Novi, to manage loaner vehicles and coordinate customer requests. You will ensure a smooth experience in the service lane and help maintain accurate vehicle records while communicating clearly with customers.

The ideal candidate has 2–4 years of related experience, good technology use, and strong communication skills. A valid driver’s license is required, and the role offers competitive pay and benefits.