Service Loaner Coordinator

Cadillac of Novi; Novi (MI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid Vacation

PTO and Holidays

Medical, Dental and Vision

401(k) with Employer Match

Flex Spending

Life Insurance

Disability Insurance

Employee Discounts

Wellbeing Program

Growth and Development Opportunities

Job summary

Fox Motors is seeking a Service Loaner Coordinator in Novi, MI, at Cadillac of Novi, to manage loaner vehicles and coordinate customer requests. You will ensure a smooth experience in the service lane and help maintain accurate vehicle records while communicating clearly with customers.

The ideal candidate has 2–4 years of related experience, good technology use, and strong communication skills. A valid driver’s license is required, and the role offers competitive pay and benefits.

Qualifications

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow-up skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Valid driver’s license.

Responsibilities

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Maintaining accurate records of available loaner vehicles, including model, condition and fuel levels.
• Ensuring proper procedures for loaner vehicle check‑in and check‑out, including documenting vehicle condition and mileage.
• Preparing loaner vehicles for customer use, including cleaning, refueling, and ensuring necessary documentation is available.
• Coordinating loaner vehicle availability with service appointments and customer needs.
• Maintaining accurate records of loaner vehicle usage, including customer information and vehicle details.
• Addressing customer issues or concerns related to loaner vehicles in a timely and efficient manner.
• Providing reports on loaner vehicle usage and inventory to management.

Skills

Customer service

Communication

Organization

Time management

Technology usage

Driver's license

Job description

Fox Motors has a Service Loaner Coordinator opening in Novi, MI at Cadillac of Novi. You would contribute to our overall vision, "Working together moving people throughout life," by developing and maintaining trust with our customers that will build long‑term relationships.

KEY RESPONSIBILITIES

The Service Loaner Coordinator is a trusted automotive expert who plays an active role in the service lane. As a Service Loaner Coordinator you are responsible for managing loaner vehicles, coordinating customer requests, and ensuring a smooth and positive experience for customers needing temporary transportation while their vehicle is in Service. Fox Motors is looking for a Service Loaner Coordinator that has automotive knowledge, strong written and verbal communication skills, and is team focused.

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Maintaining accurate records of available loaner vehicles, including model, condition and fuel levels.
• Ensuring proper procedures for loaner vehicle check‑in and check‑out, including documenting vehicle condition and mileage.
• Preparing loaner vehicles for customer use, including cleaning, refueling, and ensuring necessary documentation is available.
• Coordinating loaner vehicle availability with service appointments and customer needs.
• Maintaining accurate records of loaner vehicle usage, including customer information and vehicle details.
• Addressing customer issues or concerns related to loaner vehicles in a timely and efficient matter.
• Providing reports on loaner vehicle usage and inventory to management.

SKILLS & EXPERIENCE

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow‑up skills.
• Ability to multi‑task, prioritize, and manage time effective.
• Valid driver's license.

WHAT FOX MOTORS OFFERS

• $50,000.00 - $60,000.00 Annually
• Paid Vacation, PTO, and Holidays
• Medical, Dental and Vision
• 401(k) with Employer Match
• Flex Spending
• Group Life Insurance (Company Paid)
• Short‑Term and Long‑Term Disability
• Supplemental Life Insurance
• Accident Insurance
• Employee Assistance Programs
• Employee Discounts
• Wellbeing Program
• Growth and Development Opportunities

As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management.