Automotive Service Appointment Specialist

Pritz Auto Body, Inc.; New Jersey; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k) Matching

Employee Discounts

Paid Holidays & PTO

Health Insurance

Career advancement opportunities

Job summary

Ciocca Automotive is seeking an Appointment Coordinator to join our service team. If you desire to work in a positive, encouraging environment and start an exciting new career, now is your chance.

This role involves managing inbound service appointment phone calls, outbound appointment calls, reviewing vehicle service history and recalls, and advising customers on recommended services. We value teamwork and a customer-first mindset, with opportunities for growth.

Qualifications

• Previous experience in a customer service-related fields welcomed, but not required.
• An excellent teammate with a collaborative attitude and eagerness to improve.
• Listen carefully to customer needs and concerns.
• Ability to build rapport with clients.
• Extraverted and friendly attitude.
• Prompt and courteous demeanor.

Responsibilities

• Manage inbound service appointment phone calls.
• Make outbound appointment calls with dealer provided prospecting list.
• Check vehicle service history and look for open recalls.
• Advise customers of recommended services.
• Establish relationships with customers.

Skills

Customer service

Team player

Communication

Rapport building

Friendly demeanor

Promptness

Job description

Ciocca Automotive is seeking an Appointment Coordinator to join our service team. If you desire to work in a positive, encouraging environment and start an exciting new career, now is your chance.

This role involves managing inbound service appointment phone calls, outbound appointment calls, reviewing vehicle service history and recalls, and advising customers on recommended services. We value teamwork and a customer-first mindset, with opportunities for growth.