Automotive Service Manager: Lead Team, Elevate Service

Ciocca Management Company Inc; Muncy (Lycoming County); On-site; USD 60,000 - 90,000; Full time

Job summary

Ciocca Automotive is seeking an Automotive Service Manager to lead the service department, overseeing technicians and service advisors to deliver prompt, professional service. You will drive daily operations, coach staff, resolve customer inquiries, and implement standards to exceed expectations.

The role focuses on profitability, efficiency, and compliance, with a collaborative, growth-oriented team environment. Equal opportunity employer with emphasis on quality service.

Qualifications

• Previous automotive service management experience.
• Strong leadership and communication skills.
• Excellent customer service and interpersonal abilities.
• Proven ability to drive operational excellence and meet targets.
• Knowledge of automotive service processes, systems and technologies.
• Proficiency with computer systems and service software.

Responsibilities

• Managing daily service operations to ensure efficiency and productivity.
• Leading and motivating a team of service advisors and technicians.
• Providing guidance to service advisors in resolving customer inquiries.
• Implementing and maintaining service standards to exceed expectations.
• Developing strategies to increase service department profitability.
• Ensuring compliance with company policies, procedures and safety standards.

Skills

Leadership

Communication

Customer service

Operational excellence

Automotive service

Team motivation

Tools

Computer systems

Service software

Data analysis

Job description

Ciocca Automotive is seeking an Automotive Service Manager to lead the service department, overseeing technicians and service advisors to deliver prompt, professional service. You will drive daily operations, coach staff, resolve customer inquiries, and implement standards to exceed expectations.

The role focuses on profitability, efficiency, and compliance, with a collaborative, growth-oriented team environment. Equal opportunity employer with emphasis on quality service.