BDC REPRESENTATIVE

The Gillman Companies; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance

401(k) with company match

Employee discounts

Paid vacation

Drug Free work environment

E.O.E

Job summary

The Gillman Companies in Houston, TX is seeking a customer service associate for the Service Department. You will answer incoming calls, schedule service reservations, review customer history for potential service recommendations, contact customers with special orders, and set appointments for parts deliveries.

This role emphasizes a service-oriented approach, with weekly department meetings and compliance with pre-employment screening including MVR and background checks.

Qualifications

• Up to six months related experience/training or equivalent combination of education and experience preferred, but not required.
• Must be eligible to work in the US and pass pre-employment screening to include MVR, drug screen, and criminal background check.

Responsibilities

• Answer in-coming phone calls for the Service Department.
• Schedule service reservations, review customer history for potential service recommendations, contact customers and set appointments for special order parts that have arrived for their vehicle.
• Call all missed appointments and reset appointment dates.
• Make outbound calls to inform customers of open safety recalls that need to be completed.
• Attends weekly department meetings.
• Other duties as assigned by management.

Skills

Customer service

Phone etiquette

Appointment scheduling

Job description

IF CUSTOMER SATISFACTION IS YOUR SKILLSET, THEN YOU ARE WHO WE ARE LOOKING FOR!

Job Responsibilities

• Answer in-coming phone calls for the Service Department
• Schedule service reservations, review customer history for potential service recommendations, contact customers and set appointments for special order parts that have arrived for their vehicle.
• Call all missed appointments and reset appointment dates
• Make outbound calls to inform customers of open safety recalls that need to be completed
• Attends weekly department meetings
• Other duties as assigned by management

Requirements, Education and/or Experience

• Up to six months related experience/training or equivalent combination of education and experience preferred, but not required
• Must be eligible to work in the US and pass pre-employment screening to include MVR, drug screen, and criminal background check

Certificates, Licenses, Registrations (Including Driver's License)

• Operator's Driver's License (must be insurable)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits:

• Medical/Dental/Vision/Life insurance
• 401(k) with company match
• Employee discounts
• Paid vacation
• Drug Free work environment
• E.O.E

Company Overview

Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Nissan, Chevrolet, GMC, Chrysler, Dodge, Jeep, and Subaru.

The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same.

Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business.

Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.