Automotive Service Advisor/Writer – Growth & Benefits

Christian Brothers Automotive; Kalamazoo (MI); On-site; USD 51,000 - 85,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Closed weekends

Paid vacation

Paid holidays

Employee appreciation events

Employee discount

Chaplain care

Job summary

Christian Brothers Automotive is hiring an Automotive Service Advisor/Writer in Kalamazoo, MI. You will guide guests through the repair process, keep them informed on vehicle status, and ensure satisfaction from intake to delivery.

Join a locally owned CBA location with comprehensive benefits, paid time off, and opportunities for training and advancement. This role offers steady daytime hours and a team-focused work environment.

Qualifications

• Current driver’s licenses required.
• Driving record acceptable to our current insurance carrier.
• Proficiency in Windows-based computer software and automotive store applications.
• Experience in Automotive Customer Service or Automotive Service Write/Advisor/Sales role.

Responsibilities

• Greet every guest that enters our facility with hospitality and respect.
• Present the best solution to properly repair our guests' vehicle in an understandable way.
• Manage the store’s workflow in an effective and efficient manner.
• Consistently and effectively sell our services without compromising honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Communicate on the phone in a clear, professional manner.
• Build long-term relationships between the store, yourself and the guest we serve.
• Direct, coordinate, and participate in customer service activities.
• Shuttle guests as needed in a CBA branded vehicle.
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned

Skills

Driver's license

Driving record

Computer skills

Service advisor experience

Job description

Christian Brothers Automotive is hiring an Automotive Service Advisor/Writer in Kalamazoo, MI. You will guide guests through the repair process, keep them informed on vehicle status, and ensure satisfaction from intake to delivery.

Join a locally owned CBA location with comprehensive benefits, paid time off, and opportunities for training and advancement. This role offers steady daytime hours and a team-focused work environment.