Automotive Service Advisor / Writer | Weekends Off | Kalamazoo

Christian Brothers Automotive; Kalamazoo (MI); On-site; USD 51,000 - 85,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Closed weekends

Paid vacation

Paid holidays

Employee appreciation events

Employee discount

Chaplain care

Job summary

Christian Brothers Automotive is hiring an Automotive Service Advisor/Writer in Kalamazoo, MI. You will guide guests through the repair process, keep them informed on vehicle status, and ensure satisfaction from intake to delivery.

Join a locally owned CBA location with comprehensive benefits, paid time off, and opportunities for training and advancement. This role offers steady daytime hours and a team-focused work environment.

Qualifications

• Current driver’s licenses required.
• Driving record acceptable to our current insurance carrier.
• Proficiency in Windows-based computer software and automotive store applications.
• Experience in Automotive Customer Service or Automotive Service Write/Advisor/Sales role.

Responsibilities

• Greet every guest that enters our facility with hospitality and respect.
• Present the best solution to properly repair our guests' vehicle in an understandable way.
• Manage the store’s workflow in an effective and efficient manner.
• Consistently and effectively sell our services without compromising honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Communicate on the phone in a clear, professional manner.
• Build long-term relationships between the store, yourself and the guest we serve.
• Direct, coordinate, and participate in customer service activities.
• Shuttle guests as needed in a CBA branded vehicle.
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned

Skills

Driver's license

Driving record

Computer skills

Service advisor experience

Job description

• *Up to $85k for Highly Qualified Candidates
• Earn More With Team Performance Bonuses
• Healthcare Benefits Available
• Matching 401(k) Retirement Plans
• Closed Every Weekend To Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Employee Appreciation Events
• Employee Appreciation Events
• Employee Discount
• Chaplain Care Support Available
• Locally Owned and Operated
• Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar

Christian Brothers Automotive

Benefits

• *Up to $85k for Highly Qualified Candidates
• Earn More With Team Performance Bonuses
• Healthcare Benefits Available
• Matching 401(k) Retirement Plans
• Closed Every Weekend To Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Employee Appreciation Events
• Ongoing Training & Career Advancement
• Employee Appreciation Events
• Employee Discount
• Chaplain Care Support Available
• Locally Owned and Operated
• Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar

Job Description

Job Title

Automotive Service Advisor / Writer

Location

4191 N 26th St. Kalamazoo, MI 49048 - Coming Soon!

Job Overview

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guests' vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the guest we serve
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guests as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications
• Work together as a team and assist other employees as needed
• Other duties as assigned

Qualifications

• Current driver’s licenses
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role

Physical Requirements

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.