Automotive Service Advisor/Writer - Elite Service

Stuteville Ford; Poteau (OK); Vor Ort; USD 38.000 - 52.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Uncapped commission

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Training & development

Advancement opportunities

Stable organization

Supportive team

Zusammenfassung

Stuteville Chrysler Dodge Jeep Ram of Poteau is looking for a motivated Automotive Service Advisor/Writer to guide customers through the repair process, document service needs, and prepare clear estimates.

You will work closely with technicians, explain maintenance recommendations, and ensure a positive, professional experience from start to finish. Training will be provided; dealership experience is a plus.

Qualifikationen

• Excellent customer service and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Professional demeanor and teamwork with customers, technicians, and management.
• General automotive knowledge or willingness to learn.
• Valid driver's license with acceptable driving record.

Aufgaben

• Greet customers and serve as their primary point of contact throughout the service process.
• Listen to customer concerns and accurately document vehicle service and repair needs.
• Prepare repair orders and provide clear, accurate estimates.
• Communicate with technicians regarding vehicle diagnosis, repairs, and recommended services.
• Monitor service progress and keep customers informed of repair status, changes, and completion times.
• Explain recommended maintenance and repairs in a clear, professional manner.
• Obtain customer authorization for additional work when necessary.
• Review completed repairs and charges with customers.
• Process customer payments and complete service transactions.
• Help ensure each customer receives timely, professional service and a positive overall experience.

Kenntnisse

Customer service

Communication

Multitasking

Organizational skills

Valid driver's license

Jobbeschreibung

Stuteville Chrysler Dodge Jeep Ram of Poteau is looking for a motivated Automotive Service Advisor/Writer to guide customers through the repair process, document service needs, and prepare clear estimates.

You will work closely with technicians, explain maintenance recommendations, and ensure a positive, professional experience from start to finish. Training will be provided; dealership experience is a plus.