Auto Service Advisor / Writer — Growth & Training

Stuteville Ford; Poteau (OK); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive pay and uncappedcommission

Medical, dental, and vision insurance

401(k)

Vacation, holidays, and sick leave

Ongoing training and development

Advancement opportunities

Stable organization

Supportive team environment

Job summary

Stuteville Chrysler Dodge Jeep Ram of Poteau is seeking a motivated Automotive Service Advisor/Writer to greet customers, document service needs, prepare estimates, and liaise with technicians to ensure a professional service experience.

This role offers competitive pay with uncapped commission, medical/dental/vision insurance, 401(k), vacation, holiday, and sick leave, ongoing training, and opportunities for advancement within a stable, supportive team.

Qualifications

• Strong customer service and communication skills.
• Valid driver's license and acceptable driving record.
• Previous automotive service advisor/writer experience preferred but not required.
• Dealership DMS experience is a plus.

Responsibilities

• Greet customers and serve as their primary point of contact throughout the service process.
• Listen to customer concerns and accurately document vehicle service and repair needs.
• Prepare repair orders and provide clear, accurate estimates.
• Communicate with technicians regarding vehicle diagnosis, repairs, and recommended services.
• Monitor service progress and keep customers informed of repair status, changes, and completion times.
• Explain recommended maintenance and repairs in a clear, professional manner.
• Obtain customer authorization for additional work when necessary.
• Review completed repairs and charges with customers.
• Process customer payments and complete service transactions.
• Help ensure each customer receives timely, professional service and a positive overall experience.

Skills

Customer service

Communication

Multitasking

Organizational skills

Professionalism

Tools

Reynolds & Reynolds DMS

Job description

Stuteville Chrysler Dodge Jeep Ram of Poteau is seeking a motivated Automotive Service Advisor/Writer to greet customers, document service needs, prepare estimates, and liaise with technicians to ensure a professional service experience.

This role offers competitive pay with uncapped commission, medical/dental/vision insurance, 401(k), vacation, holiday, and sick leave, ongoing training, and opportunities for advancement within a stable, supportive team.