Auto Service Advisor & Customer Experience Specialist

Stuteville Auto Group; Poteau (OK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Stuteville Chrysler Dodge Jeep Ram of Poteau is seeking a motivated Automotive Service Advisor/Writer to join our team. You’ll greet customers, document needs, prepare repair orders, and communicate with technicians to ensure a clear, professional service experience.

Responsibilities include presenting estimates, obtaining approvals for additional work, and reviewing repairs with customers. We value a positive attitude, strong customer service, and willingness to learn in a stable dealership

Qualifications

• Experience in customer-facing roles in automotive service is a plus.
• Strong verbal and written communication skills essential.
• Ability to multitask in a fast-paced service environment.

Responsibilities

• Greet customers and serve as the primary contact throughout the service process.
• Listen to concerns and accurately document vehicle service needs.
• Prepare repair orders and provide clear estimates to customers.
• Communicate with technicians about diagnosis, repairs and recommended services.
• Monitor progress and keep customers informed of status and completion times.
• Explain maintenance needs in a clear, professional manner.
• Obtain authorization for additional work when necessary.
• Review repairs and charges with customers.

Skills

Customer service

Communication

Multitasking

Automotive knowledge

Driver's license

Job description

Stuteville Chrysler Dodge Jeep Ram of Poteau is seeking a motivated Automotive Service Advisor/Writer to join our team. You’ll greet customers, document needs, prepare repair orders, and communicate with technicians to ensure a clear, professional service experience.

Responsibilities include presenting estimates, obtaining approvals for additional work, and reviewing repairs with customers. We value a positive attitude, strong customer service, and willingness to learn in a stable dealership