Automotive Service Advisor & Writer — Elevate Customer Experience

Darcars; Jacksonville (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay with bonus potential

Comprehensive Benefits Plan including

401k

PTO and Paid Holidays

Employee discounts on vehicle parts,服务

Job summary

DARCARS Jacksonville is seeking an Automotive Service Advisor / Writer to present, consult and sell warranty products and repair services to customers. You will build rapport, promote customer satisfaction and retention while adhering to manufacturer schedules and company policies.

Your role includes greeting customers, gathering vehicle information, providing accurate repair estimates, scheduling and communicating repair times, and handling service calls with a focus on CSI and compliance.

Qualifications

• Previous automotive Service Advisor experience highly preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background).
• Strong customer service, phone and computer skills.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Advise customers on the care and value of maintaining their vehicles per manufacturers' specifications.
• Generate and provide customers with a complete and accurate estimate of repair orders.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls and maintain service appointments.
• Follow prescribed warranty guidelines and procedures and maintain CSI goals.
• Conduct business with high integrity and comply with laws and company policies.

Skills

Customer service

Communication

Computer skills

Job description

DARCARS Jacksonville is seeking an Automotive Service Advisor / Writer to present, consult and sell warranty products and repair services to customers. You will build rapport, promote customer satisfaction and retention while adhering to manufacturer schedules and company policies.

Your role includes greeting customers, gathering vehicle information, providing accurate repair estimates, scheduling and communicating repair times, and handling service calls with a focus on CSI and compliance.