Automotive Service Advisor / Writer

DARCARS Automotive Group; Jacksonville (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay and opportunities for bonus

PTO and Paid Holidays

Employee discounts on vehicle purchases, parts and service repairs

Job summary

A prominent automotive group located in Jacksonville, Florida is seeking an experienced Automotive Service Advisor / Writer to consult and sell warranty products and repair services. This role requires excellent customer service skills and the ability to provide accurate repair estimates while maintaining high customer satisfaction. Candidates should have prior automotive Service Advisor experience and must pass a background screening. Competitive pay and benefits offered.

Qualifications

• Previous automotive Service Advisor experience highly preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Advise customers on the care and the value of maintaining their vehicles.
• Generate and provide customers with a complete and accurate estimate of repair orders.
• Establish and communicate completion time of repair with customer.
• Maintain and schedule service appointments.

Skills

Customer service

Phone skills

Computer skills

Job description

Automotive Service Advisor / Writer

Join to apply for the Automotive Service Advisor / Writer role at DARCARS Automotive Group.

DARCARS Jacksonville is now seeking a Automotive Service Advisor / Writer.

As the Automotive Service Advisor / Writer, you are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customers with a complete and accurate estimate of repair orders
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
• Follow the manufacturer’s warranty guidelines and procedures
• Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding of all customer, company and manufacturer information, as well as customers’ vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills

Qualifications

• Previous automotive Service Advisor experience highly preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background)

Benefits

• Competitive pay and opportunities for bonus
• PTO and Paid Holidays
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives

We are an equal opportunity employer & drug‑free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at‑will basis & subject to termination if dealership rules & regulations are violated.