Automotive Service Advisor / Writer

DARCARS Automotive Group; Baltimore (MD); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Employee discounts on vehicle services

PTO and holidays

Job summary

DARCARS of Baltimore is seeking an Automotive Service Advisor / Writer to consult on maintenance and repairs, promote warranty products, and build strong customer relationships.

You will greet customers, present estimates, schedule service, and ensure timely communication with customers and technicians, while upholding CSI standards and dealership policies.

Qualifications

• Previous Automotive Service Advisor experience preferred.
• Must be at least 18 years old.
• Must have a valid driver’s license.
• Must pass pre-employment background checks.

Responsibilities

• Greet customers promptly and gather vehicle information.
• Advise customers on vehicle care per manufacturer specs.
• Provide complete, accurate repair estimates.
• Set and communicate repair completion times to customers and technicians.
• Answer service calls and manage service appointments.
• Follow up with customers to encourage repeat visits and CSI.
• Adhere to warranty guidelines and dealership policies.
• Protect customer, company and manufacturer information per policy.
• Work effectively in a fast-paced, supervised environment.

Skills

Customer service

Phone skills

Computer skills

Job description

DARCARS of Baltimoreis now seeking anAutomotive Service Advisor / Writer

As theAutomotive Service Advisor / Writeryou are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.

In this role you'll:

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customers with a complete and accurate estimate of repair orders
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
• Follow the manufacturer’s warranty guidelines and procedures
• Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience highly preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background)
• Commission pay range between 4% to 5.5% of total parts and labor sales
• PTO and Paid Holidays
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.