Automotive Service Advisor / Writer

DARCARS Automotive Group; Lanham (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonuses

Paid time off

Employee discounts

Job summary

DARCARS of Lanham is seeking an Automotive Service Advisor / Writer to consult with customers and present warranty products and repair services in a professional manner. You will estimate repairs, relay completion times to customers and coordinate with technicians to ensure quality service.

Candidates should have strong customer service, phone and computer skills, be able to work in a fast-paced environment, and meet pre-employment screening requirements.

Qualifications

• Experience as an automotive Service Advisor preferred.
• Must have valid driver's license.
• Pass pre-employment screening (background).
• Able to manage in a fast paced work environment with limited supervision.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Advise customers on the care and value of maintaining their vehicles per manufacturer specs.
• Generate and provide customers with complete estimates of repair orders.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls and maintain service appointments.
• Follow warranty guidelines and procedures and uphold CSI and company goals.

Skills

Customer service

Phone skills

Computer skills

Job description

DARCARS of Lanhamis now seeking Automotive Service Advisor / Writer

As theAutomotive Service Advisor / Writeryou are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.

In this role you'll:

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customers with a complete and accurate estimate of repair orders
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
• Follow the manufacturer’s warranty guidelines and procedures
• Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience highly preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background)
• Competitive pay and opportunities for bonus
• PTO and Paid Holidays
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.