Automotive Service Advisor & Writer - Customer-First

Christian Brothers Automotive; Leander (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Weekends off

Paid vacation

Paid holidays

Healthcare benefits

Locally owned

Continuous training

Job summary

Christian Brothers Automotive in Leander, TX is seeking an Automotive Service Advisor / Writer. You will greet guests, explain repair options clearly, and guide customers through the service process while maintaining strong relationships and ensuring satisfaction.

Responsibilities include coordinating workflow, presenting appropriate repair solutions with integrity, and building long-term guest loyalty. The role requires solid knowledge of automotive parts, TekMetric experience, and a

Qualifications

• Current driver's license
• Knowledge of automotive parts and functions
• Proficiency in Windows-based software and automotive store applications
• Experience with TekMetric
• 5+ years of experience in an Automotive Customer Service role

Responsibilities

• Greet every guest with hospitality and respect
• Present the best solution to repair the guest's vehicle in an easy-to-understand manner
• Manage the store's workflow effectively and efficiently
• Sell services with honesty and integrity
• Maintain a positive attitude and team atmosphere
• Communicate on the phone clearly and professionally
• Build long-term relationships with store, technician, and guest
• Direct, coordinate, and participate in customer service activities
• Shuttle guests as needed in CBA branded vehicle
• Ensure repairs meet proper specifications
• Work with the team and assist others as needed
• Other duties as assigned

Skills

Current driver's license

Knowledge of automotive parts & funcs

Tools

TekMetric

Windows-based store software

Job description

Christian Brothers Automotive in Leander, TX is seeking an Automotive Service Advisor / Writer. You will greet guests, explain repair options clearly, and guide customers through the service process while maintaining strong relationships and ensuring satisfaction.

Responsibilities include coordinating workflow, presenting appropriate repair solutions with integrity, and building long-term guest loyalty. The role requires solid knowledge of automotive parts, TekMetric experience, and a