Automotive Service Advisor — Guest Experience Leader

Christian Brothers Automotive Corporation; Waxahachie (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Full Time Hourly Position + Nice Diff.

Performance Based Commission

Paid Vacation & Paid Holidays

Healthcare Benefits Available

Matching Retirement Plan

Locally Owned and Operated

Continuous Training – Flywheel System

Financial Wellness Program (SmartDebit

Chaplain Care Support

Weekly Lunches Provided

Employee Appreciation Events

Employee Discount

Team Performance Bonuses

Employee Point Store – Training Points

Job summary

Christian Brothers Automotive is seeking an Automotive Service Advisor / Writer in a full-time role at our Waxahachie location. You will guide guests through the repair process, present repair options clearly, and manage workflow to ensure satisfaction.

You will build relationships, handle customer service tasks, and support the team in a high-volume, guest-focused environment with ongoing training and benefits.

Qualifications

• Experience in Automotive Customer Service and/or Automotive Service Sales preferred.
• Proficiency with Windows-based computer software and automotive store applications.
• Ability to work in a team and adapt to changing priorities.

Responsibilities

• Greet guests with hospitality and respect.
• Present repair options in an easy-to-understand way.
• Manage store workflow efficiently.
• Sell services while upholding honesty and integrity.
• Maintain a positive attitude and team atmosphere.
• Communicate clearly by phone.
• Build long-term relationships with guests and store.
• Coordinate and participate in customer service activities.
• Shuttle guests as needed.
• Ensure repairs meet specifications.

Skills

Customer service

Communication

Team player

Adaptability

Windows-based software

Job description

Christian Brothers Automotive is seeking an Automotive Service Advisor / Writer in a full-time role at our Waxahachie location. You will guide guests through the repair process, present repair options clearly, and manage workflow to ensure satisfaction.

You will build relationships, handle customer service tasks, and support the team in a high-volume, guest-focused environment with ongoing training and benefits.