Automotive Service Advisor / Writer

DARCARS Automotive Group; Jacksonville (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Employee discounts

Job summary

DARCARS Jacksonville is seeking an Automotive Service Advisor / Writer to consult with customers, present repair options, and sell warranty products while guiding vehicles through service in accordance with manufacturer schedules and dealership policy.

You will greet customers, prepare estimates, set appointment times, and ensure customer satisfaction. Prior experience as a Service Advisor is highly preferred, with opportunities for bonus and employee discounts.

Qualifications

• Experience in automotive service advising or service writing preferred.
• Ability to present warranty products and repair estimates to customers.
• Strong customer service and communication skills.

Responsibilities

• Greet customers and obtain vehicle information.
• Advise customers on vehicle care per manufacturer specifications.
• Generate complete and accurate estimates of repair orders.
• Communicate repair completion times to customers and technicians.
• Answer incoming service calls and schedule appointments.
• Follow warranty guidelines and procedures.
• Maintain CSI and adhere to company policies.

Skills

Customer service

Phone skills

Computer skills

Communication

Service advisor exp

Job description

DARCARS Jacksonvilleis now seeking Automotive Service Advisor / Writer

As theAutomotive Service Advisor / Writeryou are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.

In this role you'll:

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customers with a complete and accurate estimate of repair orders
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
• Follow the manufacturer’s warranty guidelines and procedures
• Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience highly preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background)
• Competitive pay and opportunities for bonus
• PTO and Paid Holidays
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.