Automotive Service Advisor - World-Class Customer Care

Cooper Auto Group; Shawnee (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability insurance

401(k)

Paid time off

Paid holidays

Employee discounts

Job summary

Cooper Auto Group is seeking a Service Advisor in Shawnee, Oklahoma, to be the central point of contact for service and repair activities. You will listen to customer concerns, explain needed repairs, and coordinate with technicians to deliver service promptly and accurately.

Ideal candidates will have a high school diploma or GED, dealership experience, and strong communication and interpersonal skills for handling busy customer front-desk interactions.

Qualifications

• High school diploma or GED required or equivalent.
• Experience in dealer-level or large facility service is preferred.
• Strong communication and customer service skills.

Responsibilities

• Serve as the primary contact for service and repair matters.
• Explain repairs and maintenance to customers and set expectations.
• Coordinate with advisors, managers, and technicians to ensure timely service.
• Deliver world‑class customer service in a fast paced environment.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma or GED

Tools

CDK

X-Time

Job description

Cooper Auto Group is seeking a Service Advisor in Shawnee, Oklahoma, to be the central point of contact for service and repair activities. You will listen to customer concerns, explain needed repairs, and coordinate with technicians to deliver service promptly and accurately.

Ideal candidates will have a high school diploma or GED, dealership experience, and strong communication and interpersonal skills for handling busy customer front-desk interactions.