Automotive Service Advisor — Fast-Paced, Customer-First

Joe-Cooper-Ford-of-Shawne; Shawnee (KS); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and AD&D

Disability

EAP

401(k)

PTO

Paid Vacation

Paid Holidays

Employee Discounts

Job summary

Joe Cooper Ford of Shawnee is seeking an Automotive Service Advisor to join our team. This role serves as the primary point of contact for all service and repair matters, coordinating between customers, managers, and technicians to ensure clear communication and a smooth workflow.

You will explain needed repairs and maintenance, set expectations, and help deliver world-class service in a fast-paced, team-based environment.

Qualifications

• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Professional, dependable, and able to interact with customers, vendors, and staff.
• Unrestricted driver’s license and clean driving record.

Responsibilities

• Serving as the primary point of contact for all automotive service and repair matters.
• Communicating effectively between customers, managers, and technicians.
• Listening to and understanding customer problems.
• Arranging appropriate service/repairs.
• Setting and managing expectations for customers and technicians.
• Explaining needed repairs and recommended maintenance to customers.
• Ensuring customer satisfaction with repair quality and timeliness.
• Working productively in a fast-paced team environment.
• Delivering world-class customer service.

Skills

Customer service

Communication

Problem solving

Teamwork

Professional demeanor

Education

High school diploma or GED

Tools

CDK software

X-Time software

Basic computer skills

Job description

Joe Cooper Ford of Shawnee is seeking an Automotive Service Advisor to join our team. This role serves as the primary point of contact for all service and repair matters, coordinating between customers, managers, and technicians to ensure clear communication and a smooth workflow.

You will explain needed repairs and maintenance, set expectations, and help deliver world-class service in a fast-paced, team-based environment.