Customer Experience Advisor - Car Wash & Lube

Spotless Brands LLC; Rockville (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading service company is seeking a Customer Service Advisor in Rockville, Maryland. This position serves as the first point of contact for customers, focusing on delivering exceptional service at car wash locations. Ideal candidates will be sales-oriented, able to thrive in fast-paced environments and effectively educate customers on services. Essential duties include greeting customers, answering inquiries, and guiding them through service options. The role requires strong communication skills and a high school diploma or equivalent.

Qualifications

• Must be able to pass a background check as per company policy.
• Must be at least 16 years of age (or older where required by law).
• Valid driver's license preferred for certain locations.

Responsibilities

• Greet customers enthusiastically at entry points.
• Identify customer needs through active listening.
• Educate customers on available wash and maintenance packages.
• Promote memberships and current promotions to customers.
• Assist with payment transactions and general inquiries.

Skills

Excellent communication skills

Strong customer service and people skills

Sales-minded

Organizational and time management skills

Ability to multitask in a fast-paced environment

Education

High School Diploma or equivalent preferred

Tools

Point-of-sale systems

Job description

A leading service company is seeking a Customer Service Advisor in Rockville, Maryland. This position serves as the first point of contact for customers, focusing on delivering exceptional service at car wash locations. Ideal candidates will be sales-oriented, able to thrive in fast-paced environments and effectively educate customers on services. Essential duties include greeting customers, answering inquiries, and guiding them through service options. The role requires strong communication skills and a high school diploma or equivalent.