Automotive Service Advisor

Sheboygan Chrysler Center Inc; Sheboygan (WI); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid vacation and holidays

Paid training and manufacturer培训

Employee discounts on products and ser

Job summary

Sheboygan Chrysler Center is seeking an experienced Service Advisor to greet customers, document service needs, and act as the main liaison between customers and technicians. The role emphasizes accuracy in estimates, clear communication, and timely updates on repair status to maximize customer satisfaction.

We offer training on our brands and processes, with opportunities for growth in a supportive team environment.

Qualifications

• Previous automotive Service Advisor, Service Writer, or similar dealership/service experience.
• Stellantis/Chrysler/Dodge/Jeep/Ram experience is a major plus, but not required.
• Willing to retrain the right person and strong communication skills.

Responsibilities

• Greet service customers and provide a professional, welcoming experience.
• Document vehicle service needs and prepare repair orders.
• Communicate recommended maintenance clearly to customers.
• Provide accurate estimates and obtain authorization for repairs.
• Keep customers informed of repair status and costs.
• Coordinate with technicians and parts to move repairs efficiently.
• Help build long-term customer relationships.

Skills

Customer service

Communication

Relationship building

Organizational skills

Team collaboration

Job description

Are you an experienced Automotive Service Advisor who knows how to take care of customers, communicate effectively, and keep a busy service drive moving?

Sheboygan Auto Group is looking for a motivated Service Advisor to join our team. If you have experience with Chrysler, Dodge, Jeep, Ram, or another Stellantis dealership, we’d especially like to talk to you — but it’s not required. We’re willing to train the right experienced automotive professional on our brands, systems, and processes.

This is a performance-driven opportunity for someone who enjoys building relationships with customers, working alongside technicians, and maximizing both customer satisfaction and service department performance.

What You Can Earn:

• Up to $100,000+ annually
• Compensation is performance-based, giving motivated Service Advisors the opportunity to increase their earnings based on their results.

Why Join Sheboygan Chrysler Center?

• Competitive, performance-based earning potential
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Paid training and manufacturer training
• Employee discounts on products and services
• Career growth and advancement opportunities
• Supportive, team-focused work environment
• Established Chrysler, Dodge, Jeep & Ram dealership
• Experienced service and parts teams supporting you

What You’ll Do:

• Greet service customers and provide a professional, welcoming experience
• Listen to customer concerns and accurately document vehicle service needs
• Prepare repair orders and clearly communicate recommended maintenance and repairs
• Serve as the primary point of contact between customers and technicians
• Keep customers informed of repair status, costs, and expected completion times
• Review technician recommendations and explain services in a clear, customer-friendly manner
• Provide accurate estimates and obtain customer authorization for repairs
• Recommend appropriate maintenance based on vehicle needs and manufacturer guidelines
• Coordinate with technicians, parts, and other departments to keep repairs moving efficiently
• Follow up with customers and help build long-term relationships
• Maintain accurate records and documentation
• Deliver a high level of customer satisfaction while meeting individual and department performance goals

What We’re Looking For:

• Previous automotive Service Advisor, Service Writer, or similar dealership/service experience preferred
• Stellantis / Chrysler / Dodge / Jeep / Ram experience is a major plus, but not required
• Experience with another automotive manufacturer? We’re willing to retrain the right person
• Strong customer service and communication skills
• Ability to explain automotive repairs and maintenance in an easy-to-understand way
• Comfortable working in a fast-paced service environment
• Strong organizational and follow-up skills
• Sales-minded without losing sight of the customer’s needs
• Ability to work effectively with technicians, parts personnel, and management
• Valid driver’s license and acceptable driving record

Sheboygan Chrysler Center is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.