Automotive Service Advisor (Up to $145k)

Apple Chrysler Dodge Jeep Ram of Shakopee; Shakopee (MN); Hybrid; USD 42,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401(k) with company match

Life insurance

Paid vacation and holidays

Volunteer Time Off

Employee discounts on vehicles, parts,

Employee discounts on service

Job summary

Apple Chrysler Dodge Jeep Ram of Shakopee is seeking an Automotive Service Advisor to support a busy service team. You will greet customers, identify maintenance needs, and explain repair options.

Strong communication and relationship-building skills are essential for delivering clear estimates and timelines. In a high-volume dealership environment, you’ll keep customers updated on status and delays, while helping them confidently navigate service and repair decisions.

Qualifications

• Motivated, customer-focused professional who can build relationships, communicate effectively, and help customers confidently navigate their vehicle’s service and repair needs.

Responsibilities

• Greet customers and serve as their primary point of contact throughout the service process
• Listen to customer concerns and identify vehicle maintenance and repair needs
• Recommend appropriate maintenance and repair services
• Prepare and explain repair orders, estimates, costs, and timelines
• Communicate technician findings and recommendations clearly to customers
• Keep customers updated on repair status and potential delays

Skills

Customer service

Communication

Relationship building

Job description

Apple Chrysler Dodge Jeep Ram is hiring an Automotive Service Advisor to join our busy service team in Shakopee. We’re looking for a motivated, customer-focused professional who can build relationships, communicate effectively, and help customers confidently navigate their vehicle’s service and repair needs.

Experienced advisors will find the earning potential, customer volume, benefits, and career opportunities they’re looking for — while candidates with strong automotive and customer service backgrounds are also encouraged to apply.

What We Offer

• $42,000–$145,000 annual earning potential
• High-volume dealership environment
• Medical, dental, and vision insurance
• Health Savings Account and Flexible Spending Account
• 401(k) with company match
• Company-paid life insurance
• Voluntary life and disability insurance
• Paid vacation and holidays
• Volunteer Time Off
• Employee Assistance Program
• Health club reimbursement
• Employee discounts on vehicles, parts, and service
• Ongoing learning and development
• Opportunities for advancement within Apple Autos
• Professional, team-oriented work environment
• Top Minnesota Workplace

What You’ll Do

• Greet customers and serve as their primary point of contact throughout the service process
• Listen to customer concerns and identify vehicle maintenance and repair needs
• Recommend appropriate maintenance and repair services
• Prepare and explain repair orders, estimates, costs, and timelines
• Communicate technician findings and recommendations clearly to customers
• Keep customers updated on repair status and potential delays