Automotive Service Advisor - Up to $100K+

Promotive; Rochester (WA); Vor Ort; USD 100.000 - 130.000; Vollzeit

Benefits dieser Stelle

Medical and dental insurance (70% paid

Paid Time Off

Washington paid sick leave

Simple IRA with 3% employer match

Paid training through SalesFix andTech

Uniforms provided

Zusammenfassung

Promotive seeks an experienced Automotive Service Advisor for our Rochester, WA shop. You will greet customers, present repair options, manage repair orders and coordinate with technicians in a Monday–Friday, no-weekends schedule.

Base pay plus commission with earning potential well over $100,000 annually. Training during the first 30 days, medical/dental insurance after 90 days, 70% employer-paid coverage, PTO and a Simple IRA with 3% match.

Qualifikationen

• 3+ years of Automotive Service Advisor experience preferred; independent shop experience required.
• Excellent communication, customer service, and organizational skills.

Aufgaben

• Greet customers and provide an exceptional service experience from drop-off to delivery.
• Communicate repair recommendations, estimates, and timelines clearly to customers.
• Create and manage repair orders, coordinating workflow with technicians.
• Maintain ongoing communication about repair progress and vehicle status.
• Use Protractor, AutoVitals DVI, and CRM tools to manage orders and communications.
• Coordinate parts orders, warranty claims, and customer follow-up.
• Prioritize repairs with technicians to ensure quality workmanship.
• Help customers make informed repair decisions with honest recommendations.

Kenntnisse

Automotive Service Advisor

Customer service excellence

Tools

Protractor

AutoVitals

CRM systems

Jobbeschreibung

Location:Rochester, Washington
Schedule: Monday – Friday, 8:00 a.m. – 5:00 p.m. (No Weekends)
Pay Type: Base Pay + Commission
Earning Potential: Earn well over $100,000+ annually

Introduction

We are seeking an experienced Automotive Service Advisor to join a well-established independent repair shop serving the Rochester, Washington area. Since 2010, this growing business has built a reputation for honest service, quality repairs, and outstanding customer care. If you're an experienced advisor who enjoys building relationships, thrives in a fast-paced environment, and wants a Monday through Friday schedule with strong earning potential, we'd love to hear from you.

Key Responsibilities

• Greet customers and provide an exceptional service experience from vehicle drop-off through delivery.
• Listen to customer concerns and clearly communicate repair recommendations, estimates, and timelines.
• Create and manage repair orders while coordinating workflow with technicians.
• Maintain consistent communication with customers regarding repair progress and vehicle status.
• Utilize Protractor shop management software along with AutoVitals Digital Vehicle Inspections (DVI) and CRM tools to manage repair orders and customer communication.
• Coordinate parts orders, warranty claims, and customer follow-up.
• Work closely with technicians to prioritize repairs and ensure quality workmanship.
• Help customers make informed repair decisions through honest, solution-focused recommendations.

Qualifications

• 3+ years of Automotive Service Advisor experience preferred (HUGE PLUS), open to individuals with AMAZING selling and customer service skills!
• Independent repair shop experience is REQUIRED
• Excellent communication, customer service, and organizational skills.
• Experience using shop management software and digital communication platforms.
• Experience with Protractor and AutoVitals is preferred.
• Ability to manage multiple repair orders in a fast-paced environment.
• Team-oriented with a professional, customer-first approach.
• Opportunity to earn well over $80,000 annually based on performance.
• Guaranteed training pay during the first 30 days.
• Medical and dental insurance available after the 90-day eligibility period (70% employer-paid employee medical and dental coverage).
• Paid Time Off that increases with tenure.
• Washington State paid sick leave.
• Simple IRA with 3% employer match.
• Paid training through SalesFix and TechFix programs.
• Uniforms provided.

Why Work Here

• Monday through Friday schedule with no weekends.
• Established independent repair shop serving the community since 2010.
• Two modern, well-equipped facilities with a supportive team environment.
• Heated shops with organized workspaces and modern technology.
• Work with Protractor shop management software and AutoVitals DVI/CRM systems.
• Strong leadership focused on employee development and long-term career growth.
• Loaner vehicle program and high-quality customer base with strong average repair orders.

Additional Requirements

Some positions may require a valid driver's license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client's lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.