Automotive Service Advisor - Up to $90K+

Promotive; Metuchen (NJ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Paid holidays

Training & development

ASE reimbursement

Employee discounts

Job summary

Promotive in Metuchen, NJ is seeking an experienced Automotive Service Advisor for a long-established independent repair facility. This salaried position offers a Monday–Friday schedule and a pay range of $60,000–$90,000+ per year, depending on experience, with potential to earn $90,000+.

You will write and manage repair orders, prepare estimates, communicate with customers, dispatch work to technicians, and support daily shop operations in a diverse vehicle mix including general autos, light

Qualifications

• Automotive industry experience is required, with approximately 2-5+ years preferred.
• Experience writing automotive repair orders or service tickets is required.
• Understanding of the complete automotive service-writing process.
• Independent repair shop experience is strongly preferred.
• Dealership experience will be considered, particularly when combined with independent repair shop experience.
• Experienced automotive technicians transitioning into a Service Advisor role may be considered with repair-order writing and customer-facing experience.
• Ability to support customer communication, repair workflow, technician dispatching, and daily shop operations.

Responsibilities

• Write and manage repair orders and service tickets from intake through completion.
• Prepare repair estimates and final invoices.
• Communicate with customers about vehicle concerns, recommended repairs, and service updates.
• Dispatch work to technicians and coordinate daily repair workflow.
• Support shop management with day-to-day workflow and operational needs.
• Assist with parts pickup, customer transportation, and vehicle transport as needed.
• Perform minor vehicle-related tasks when needed, such as plugging tires, replacing wiper blades, and replacing bulbs.
• Help keep repair jobs moving efficiently while supporting customers and the shop team.

Skills

Automotive industry experience

Repair order writing

Customer communication

Dispatching

Tools

Shop Boss

Autel

Bosch

Snap-on Diagnostics

Job description

Location: Metuchen, NJ
Schedule: Monday-Friday, 8:00 AM-6:00 PM; approximately 40 hours per week
Pay Rate: $60,000-$90,000+ per year (Depending on Experience)
Pay Type: Salary
Earning Potential: $90,000+

Introduction

We are seeking an experienced Automotive Service Advisor in Metuchen, NJ for a long-established independent repair facility serving the community for approximately 68 years. This salaried position pays $60,000-$90,000+ per year (depending on experience) and offers a Monday-Friday schedule. The shop services a diverse mix of general automotive, light truck, fleet, and school bus vehicles in a relationship-focused environment.

Key Responsibilities

• Write and manage repair orders and service tickets from intake through completion.
• Prepare repair estimates and final invoices.
• Communicate with customers about vehicle concerns, recommended repairs, and service updates.
• Dispatch work to technicians and coordinate daily repair workflow.
• Support shop management with day-to-day workflow and operational needs.
• Assist with parts pickup, customer transportation, and vehicle transport as needed.
• Perform minor vehicle-related tasks when needed, such as plugging tires, replacing wiper blades, and replacing bulbs.
• Help keep repair jobs moving efficiently while supporting customers and the shop team.

Qualifications

• Automotive industry experience is required, with approximately 2-5+ years preferred.
• Experience writing automotive repair orders or service tickets is required.
• Understanding of the complete automotive service-writing process.
• Independent repair shop experience is strongly preferred.
• Dealership experience will be considered, particularly when combined with independent repair shop experience.
• Experienced automotive technicians transitioning into a Service Advisor role may be considered with repair-order writing and customer-facing experience.
• Ability to support customer communication, repair workflow, technician dispatching, and daily shop operations.

Compensation & Benefits

• Salary: $60,000-$90,000+ per year (depending on experience / skills).
• Annual earning potential: $90,000+.
• Pay is issued biweekly through ADP.
• Medical, dental, and vision insurance available
• 401(k) eligibility after 90 days with up to 3% employer match.
• Paid time off
• Personal / Sick Time Off
• Paid holidays
• Paid training and professional development
• ASE and tuition reimbursement.
• Work shirts and outerwear provided, with work pants and shoes covered by the employer.
• Employee discounts and after-hours shop access for work on personal vehicles.

Why Work Here

This is an opportunity to join a long-established independent repair facility built around personal service and long-term customer relationships. The shop has four bays and four lifts, heating and air conditioning, and uses Shop Boss along with Autel, Bosch, Snap-on, and additional diagnostic laptops.

The team works on a varied vehicle mix that includes general automotive, light trucks, fleet vehicles, school buses, Sprinter vans, Ram ProMasters, and Ford Transits. Ongoing professional development is supported, and team activities include occasional lunches, seasonal activities, and a Christmas dinner.

Additional Requirements

Some positions may require a valid driver’s license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client’s lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.