Automotive Service Advisor: Unlimited Earnings Potential

MileOne Autogroup; Baltimore (MD); On-site; USD 31,200 - 120,000; Full time

Job summary

Heritage Mazda Catonsville is seeking an experienced Automotive Service Advisor/Service Writer to join our busy service department. You will greet customers and consult on service needs while coordinating estimates and appointments.

The ideal candidate has at least 2 years of dealership service writing experience, familiarity with Reynolds Ignite is a plus, and solid MS Office and math skills. We offer training, mentoring, career growth, and a competitive pay range.

Qualifications

• 2+ years of dealership experience in automotive service writing.
• Reynolds Ignite experience, preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
• Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills.
• Working knowledge of basic car functions, characteristics, and operations.

Responsibilities

• Provide customer service to include vehicle service care and manufacturer’s warranty specifications.
• Schedule and manage service appointments and service estimates.
• Address and resolve customer complaints

Skills

Dealership experience

Ignite experience

MS Office basics

Reading manuals

Math skills

Vehicle knowledge

Tools

Reynolds Ignite

MS Office

Job description

Heritage Mazda Catonsville is seeking an experienced Automotive Service Advisor/Service Writer to join our busy service department. You will greet customers and consult on service needs while coordinating estimates and appointments.

The ideal candidate has at least 2 years of dealership service writing experience, familiarity with Reynolds Ignite is a plus, and solid MS Office and math skills. We offer training, mentoring, career growth, and a competitive pay range.