Automotive Service Advisor — Unlimited Earnings & Growth

Laird Noller Automotive; Lawrence (KS); On-site; USD 33,000 - 112,000; Full time

Benefits offered by this job

Base + commission pay plan

$3,000–$10,000+ per month earning

Unlimited earning potential

Great PTO

Competitive benefits

Training and development

Ford training opportunities

Experienced technicians and a strong s

Supportive management

Fun, team-oriented work environment

Growing dealership and service dept

Excellent opportunity for advancement

Job summary

Lawrence Ford is expanding its service team and seeking an Automotive Service Advisor in Lawrence, KS. You’ll be the link between customers and technicians, helping to interpret vehicle needs and ensuring an exceptional service experience from start to finish.

The role emphasizes customer service, communication, and sales ability, with a base plus commission plan and significant earning potential.

Qualifications

• Excellent communication and customer service skills.
• Comfortable speaking with customers in person, by phone, text and email.
• Organized and able to manage multiple priorities.
• Works well in a fast-paced environment.
• Comfortable using computers and learning dealership software.
• Valid driver's license and ability to meet MVR requirements.
• Pre-employment drug screen and background check required.

Responsibilities

• Greeting customers and identifying their service needs.
• Writing accurate repair orders.
• Communicating customer concerns to technicians.
• Reviewing technician inspections and recommendations.
• Explaining repairs and maintenance clearly to customers.
• Providing estimates and obtaining repair authorization.
• Keeping customers informed throughout the repair process.
• Reviewing completed repairs and invoices.
• Recommending appropriate maintenance based on vehicle needs and manufacturer guidelines.
• Following up with customers.
• Building long-term customer relationships.
• Working closely with technicians, parts, and management.
• Helping achieve departmental sales, productivity, and customer satisfaction goals.

Skills

Communication

Customer service

Sales drive

Organization

Multi-tasking

Computer skills

Valid driver's license

Team player

Tools

Dealership software

Job description

Lawrence Ford is expanding its service team and seeking an Automotive Service Advisor in Lawrence, KS. You’ll be the link between customers and technicians, helping to interpret vehicle needs and ensuring an exceptional service experience from start to finish.

The role emphasizes customer service, communication, and sales ability, with a base plus commission plan and significant earning potential.