Automotive Service Advisor - Trusted Care & Solutions

Christian Brothers Automotive; Surprise (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Closed weekends

Team performance bonuses

Healthcare benefits available

Matching retirement plans

Paid vacation & holidays

Wellness program

Job summary

Christian Brothers Automotive in Surprise, AZ is hiring an Automotive Service Advisor/Writer. In this full-time role, you’ll greet guests, present repair options, and guide customers through the service journey from intake to checkout. You will coordinate workflow, maintain honesty and integrity, and build lasting customer relationships.

Mon–Fri, 7am–6pm in a high-volume, team-oriented shop environment. We offer competitive pay, benefits, and opportunities for growth within a locally owned

Qualifications

• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role.
• Proficiency in Windows based computer software and automotive store applications.
• Driving record acceptable to our current insurance carrier.

Responsibilities

• Greet every guest that enters our facility with hospitality and respect.
• Present the best solution to properly repair our guest vehicle in an easy-to-understand way.
• Manage the store’s workflow in an effective and efficient manner.
• Sell services consistently with honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Communicate on the phone in a clear, professional manner.
• Build long-term relationships between the store, yourself and our customer.
• Direct, coordinate, and participate in customer service activities.
• Shuttle guest as needed in CBA branded vehicle.
• Ensure repairs are performed to proper specifications.
• Work as a team and assist other employees as needed.

Skills

Customer service experience

Windows software proficiency

Automotive service writer experience

Tools

Automotive store applications

Windows-based software

Job description

Christian Brothers Automotive in Surprise, AZ is hiring an Automotive Service Advisor/Writer. In this full-time role, you’ll greet guests, present repair options, and guide customers through the service journey from intake to checkout. You will coordinate workflow, maintain honesty and integrity, and build lasting customer relationships.

Mon–Fri, 7am–6pm in a high-volume, team-oriented shop environment. We offer competitive pay, benefits, and opportunities for growth within a locally owned